Sending a tool back
Returns
Unused tools go back through the order you placed, under that store's return window.
Faults and warranty
If a jig arrives bent or a cordless tool won't charge, contact the seller from your order page; warranty claims run through the same order.
Before you pack it
Check that sliders and stops are fully locked, charge cordless tools once for the full time, and measure your bench holes. Many problems end there.